Privacy Policy for Hotel Reservations, Guest Information & Website Visitors

At Wilpattu Safari Resort ("we," "our," or "us"), operated under wilpattusafariresort.com, we are committed to respecting and protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you book a stay, visit our website, or interact with our resort services.

1. Information We Collect

To provide personalized safari and accommodation services, we collect only the information necessary for operational purposes.

Contact Information

  • Full name
  • Phone or WhatsApp number
  • Email address
  • Preferred language

Reservation Details

  • Booking dates
  • Room preferences
  • Group size
  • Ages of accompanying children or infants
  • Dietary requirements
  • Accessibility requests

Excursion & Park Permit Data

  • Passport or identification details
  • Nationality information required for Department of Wildlife Conservation (DWC) park permits and safari arrangements

Payment Details

  • On-site billing records
  • Receipt information
  • Security deposit documentation

We do not store full credit card numbers online.

2. How We Use Your Information

Your personal information is used only for legitimate hospitality and operational purposes, including:

  • Processing, confirming, and managing accommodation and safari bookings
  • Contacting guests before arrival regarding directions, arrival times, or special arrangements
  • Obtaining official park entry permits and assigning safari guides
  • Managing security deposits and property damage records
  • Responding to inquiries and providing guest support services

3. Data Sharing & Third Parties

We never sell your personal data. Your information is treated as confidential and is shared only in the following limited situations:

Government & Wildlife Authorities

Identification details may be shared with the Department of Wildlife Conservation (DWC) for issuing Wilpattu National Park entry permits.

Payment Processors

Payment information may be handled by secure local banking partners during check-in or check-out transactions.

Legal Obligations

Information may be disclosed when required by the laws of Sri Lanka, court orders, or lawful requests from government authorities.

4. Data Retention & Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or alteration. Reservation and accounting records are retained only for the period necessary to meet accounting, tax, and regulatory obligations under Sri Lankan law. After that period, records are securely deleted or anonymized.

5. Cookies & Digital Tracking

Our website, wilpattusafariresort.com, uses basic functional cookies that are essential for website navigation and booking inquiries. We do not sell website tracking data to third-party advertisers.

6. Your Rights & Contact Information

You may request access to, correction of, or deletion of personal data held by Wilpattu Safari Resort, subject to applicable legal requirements. For privacy-related requests or questions about this policy, please contact us through our official website at wilpattusafariresort.com or speak directly with our reception team during your stay.